The Problem Is … Care

The Problem is … Care

“You give loyalty, you’ll get it back.  You give love, you’ll get it back.”  –Tommy Lasorda

I was traveling out of the San Francisco airport this week and had the opportunity to experience a new American Express Centurion Lounge. As a cardholder, I’ve received lots of direct mail pieces in the last year advertising these new clubs, but hadn’t yet visited one. Read more

Two Powerful Words

Two Powerful Words

“What helps people, helps business.” —Leo Burnett

I kicked off the week with a much needed haircut. I went to see Rodger, who has been cutting my hair for 13 years. I can be pretty picky and high maintenance so frankly, I’m amazed he hasn’t fired me as his customer yet! Read more

I Forgot To Share My Why…

I Forgot to Share My Why…

In 2015, I walked away from a steady job and an awesome team. People said I was crazy. Hell, I questioned at times whether or not I was crazy. In many ways, it broke my heart to leave Red Robin Gourmet Burgers. And at the same time, it was completely necessary …

To be honest, I wasn’t at an intersection of walk or don’t walk.

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