The Leadership Superpower You’re Not Using Enough
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Most leaders think they’re great listeners. Few actually are.
The best leaders—those who inspire trust, loyalty, and real followership—don’t just listen. They make people feel heard.
And that matters. Research from Gallup shows that when employees feel their opinions count, engagement, innovation, and business performance all improve. Teams that score high on this element see better customer ratings, productivity, retention, safety, and profitability.
Here are five things you need to know about listening as a leader:
I.
People Don’t Feel Heard—Even When You Think They Do
Your team isn’t just looking for a polite nod. They want to know their concerns matter. If they don’t feel heard, they stop speaking up. And when that happens, you lose access to critical information and insight.
Try this: Next time someone shares a concern, say, “I hear you. Here’s what I’m taking away from this—did I get it right?” Then, follow up with action or an update so they see their input mattered.
II.
Your Job Is to Listen to Understand, Not to Respond
Most leaders listen just long enough to start crafting a response. The result? People feel dismissed, and you miss the real message.
Try this: Instead of jumping in with a solution, pause and say, “Tell me more.” That one phrase invites deeper conversation and signals that you truly value their perspective.
III.
Silence Is a Tool, Not a Void
People need time to think. But most leaders rush to fill silence, cutting off deeper insights.
Try this: When someone finishes talking, wait three seconds before responding. You’ll be surprised how often they keep going—and what they reveal.
IV.
Your Reactions Shape Whether People Keep Talking
The quickest way to shut someone down? Dismiss their concern, minimize their issue, or react defensively
Try this: When someone shares tough feedback, resist the urge to explain. Instead, say, “I appreciate you telling me this. I want to think about it and come back to you.” That keeps the door open.
V.
Listening Is a Daily Habit, Not a Leadership Checkbox
Trust isn’t built in one conversation. It’s built in a thousand small moments where you prove you’re paying attention.
Try this: Start every one-on-one by asking, “What’s on your mind?” Then, let them drive the conversation. Your agenda can wait.
Great leadership starts with great listening. The leaders people trust the most aren’t the ones who always have the right answers. They’re the ones who truly hear what’s being said. And when employees feel heard, they’re more engaged, more creative, and more likely to take ownership of their work—all of which drive better business outcomes.
Your coach,
Chris
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