The apology that cost you everything (and the one that could fix it)
It's not the word, “Sorry.” It's what comes after.
You’re not trying to be the problem. But you might be.
And your energy is the first place to look.
It's not the word, “Sorry.” It's what comes after.
And your energy is the first place to look.
What a decade of changemakers taught me.
What hospitals keep teaching me about teams.