“For good nurture and education implant good constitutions.” —Plato

A few years ago, I was an executive owner for a large-scale transformation. The stakes were high, and I knew the effort was larger than anything I had ever managed. It was also clear that getting organizational buy-in on this particular change wouldn’t be an easy task.

“You give loyalty, you’ll get it back. You give love, you’ll get it back.”
–Tommy Lasorda

I was traveling out of the San Francisco airport this week and had the opportunity to experience a new American Express Centurion Lounge. As a cardholder, I’ve received lots of direct mail pieces in the last year advertising these new clubs, but hadn’t yet visited one. Since I got to the airport early and the club was near my departing gate, I thought, “Why not?”