Two simple things people want from their leaders.
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When I was 25, I got my first shot at management.
Two emotions immediately came over me: elation and panic.
I couldn't believe I earned the opportunity to lead people. And I was sure I wasn’t fully baked and would eventually let my boss and team down.
Admittedly, I wasn't getting a lot of mentoring. All the seasoned leaders around me were way too busy to stop and help.
Except for Harold.
He was nearing retirement and had a storied career. Lucky for me, he had a son who I resembled. I think Harold missed him so he let me hang around his office way more than I should.
One day, I was in his office and admiring a painting on his wall. He told me he commissioned an artist to paint a photograph of the first place he ever worked. Even the cars in the painting were true to the era.
I said something so incredibly amateur and young. The words just came out of my mouth. “Harold, one day I want to make it big in my career and have a painting rendered of THIS building with my Mitsubishi Eclipse parked out front!”
He laughed and said, “I can't wait to see that painting!”
As a young manager, Harold always made time for me. He nurtured my confidence and treated me with respect. He made me feel like I was worth my salary because someone as important as him thought I had a “big future.”
More than anything, he taught me something I was too inexperienced to absorb at the time: all people really want from their leaders is Love and Clarity.
I wish the elder me could tell that to the younger me as I experienced elation and panic in my first management role.
Love. Strong word, isn’t it? Do you normally associate it with your professional life? Your team? Your boss? Maybe not, but it’s simple. People just want to know you care.
They want you to ask how they're doing and if they need your help and support. They want you to inquire about their dreams and aspirations. People want you to be there when things aren't going as planned.
(They need that more than your praise when things are going well though they need that, too.)
Here's the best thing about love: it’s a free gift. It doesn't cost you anything to show people you care. Be present and put the device down; be curious and ask questions about their professional and personal life; be available when they're down in the dumps.
Clarity. This shouldn't be mixed up with transparency. I don't think people want leaders to vomit a bunch of information on them. Rather, they want to be connected to the future. What are we trying to accomplish and more importantly, WHY?
People also want clarity about how their unique capabilities contribute to the greater good. For them, it's all about making a difference.
Harold’s impact on my career was huge. Yet, it's obvious he did that in a simple way by providing Love and Clarity.
He did it during a time when things were going well and the business was enjoying steady growth. I often think about the highly volatile environments I've worked.
Love and Clarity would've gone a long way in those situations. Again, simple and cheap!
Harold passed away on July 4th, and I will never forget him.
Your coach,
Chris
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